Client Account Manager

Job Introduction

DAC Beachcroft - Client Account Manager

Key responsibilities:

• Work with the Head of Business Development to develop strategic business plans to win and retain profitable work for our public sector teams, with a focus on government and infrastructure opportunities.

• Work with the Bids team and Sector teams to identify and track sales pipeline, including contract renewals.

• Work closely with Client Relationship partners, CRM teams, and Account Managers to develop opportunities, particularly at framework level.

• Work with legal framework owners to ensure we deliver our Bids Promises and Client commitments, and prepare for framework reviews and retender

• Work with the Marketing team to support campaign driven activity, promotion of new products, and ensure alignment with client need

• Plan and attend client relationship meetings with CRPs, when appropriate.

• Share best practice through internal communication channels and stakeholder engagement forums.

• Analyse key client and prospect data and facilitate dashboard reporting for key stakeholders at a firmwide and sector level.

• Facilitate client development workshops to identify opportunities and drive CRM activity.

• Assist in the development and delivery of the sales and business development training programme, and development of sales tools

• Work closely with Client Listening colleagues to obtain feedback and use the insight to grow and secure client relationships.

• Develop an internal and external network to share market insight and client intelligence, and create market-facing opportunities.

• Promote the effective use of CRM database to support the management and growth of client accounts through the sales pipeline.

Key Requirements:

• Experience of working in the professional services sector and/or selling legal services is ideal

• Knowledge of Public Sector, Central Government, Infrastructure would be advantageous

• Experience of developing relationships with potential and existing clients

• Proven experience of managing client accounts, developing client plans and client growth strategies

• Strong understanding of the market and its influencers and a track record of using this knowledge to generate growth opportunities

• Strong writing skills and the ability to adapt style to different audiences and channels

• Highly credible with the ability to influence, challenge and coach senior stakeholders, and to build strong relationships with all levels of lawyers.

• Strong networking skills - ability to connect the right people to opportunities

• Highly pro-active, self-motivated, resourceful

• Strong project management experience and proven / strong track record of creating and delivering complex projects with the ability to manage to tight deadlines.

• Strong thirst for technical knowledge and application of knowledge to generate ideas.

• Proven experience of implementing best practice and initiatives for continuous improvement.

• High levels of numeracy and strong ability to analyse information, including data manipulation

About DAC Beachcroft

We're a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We're market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.

We are a fast-growing international business with offices around the globe.  In addition to our 11 UK offices, we also have offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico, Peru and Miami, plus a broad network of affiliations across the globe. 

Working with us

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. Combine this with our supportive culture and hybrid working model, and you have: a Life that Works.

Our flexible approach means that we help our colleagues to be their best at work, while recognising that they have all sorts of different interests and commitments outside work.

We pride ourselves on our supportive, approachable culture. We are trusted, appreciated as individuals and embraced as part of a team. At DACB, we don’t just accept your differences, we celebrate and advocate for them. From bespoke solutions for our clients, to treating you as an individual. Our strength comes from your diverse ideas and bringing the ‘whole you’ to work. So if you’re good at what you do, come as you are!

Note for Recruitment Agencies – the DAC Beachcroft LLP resourcing team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the resourcing team will not be accepted and with no introduction fee applicable.  Our resourcing team can be contacted at recruitment@dacbeachcroft.com

DAC Beachcroft