Supervisor - Motor Injury - Nationwide
Please Note: The application deadline for this job has now passed.
Job Introduction
DAC Beachcroft is looking to appoint a Supervisor to join our National Motor Injury team to support our Training Team.
The Motor Injury team has a dedicated Training team to provide a full service support network to our new joiners to provide consistency and support ongoing development. The training team deals with a variety of Motor injury claims from Pre litigation, MOJ, Infant Approvals, OIC, Small track to fast track.
The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.
What’s in it for you?
As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.
At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What you will do
Direct Supervision and Management of a team of handlers who will have responsibility for volume pre litigated and litigated cases.
Through effective supervision and support of lawyers, to be accountable & responsible for the following:
- Technical supervision of claims
- Delivery of Day one training and ongoing training in line with Motor Injury induction process.
- All interim and performance reviews, including probation reviews
- Absence management
- Cascading and communicating information
- Motivating and engaging the team, as well as overseeing their well-being
- Ensuring files are run pro-actively and effectively to conclusion by the relevant lawyer, with appropriate SLA and deadlines met
- Ensuring that lawyers carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
- Ensuring any emerging risk or compliance issues that are raised by lawyers within a case are addressed and managed in conjunction with the Team Partner in the first instance
- Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
- Raising and dealing with any complaint or any escalated risk or compliance issues appropriately
In addition the successful candidate will be responsible for the following:
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Handle a caseload of pre-litigated & litigated injury claims and achieve measures.
- Maintain an awareness of the firm's strategies and plans.
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
- You will be required to handle confidential information in line with the firm's data security protocols.
Who you are
- Have demonstrable experience of handling a caseload which includes;, personal injury, credit hire or similar case types.
- A high level of personal compliance with client SLAs, protocols and KPIs
- Good people management skills including the ability to motivate, coach and mentor team members at all levels
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
- Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
- Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
- Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
- Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback. In addition the ability to be resilient and manage own caseload with competing demands of the team.
- Be a positive and approachable role model
- Aptitude to learn – The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.
Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.com
DAC Beachcroft