Quality Auditor
Job Introduction
The CSG Quality Audit Team is a dedicated team of ten quality auditors, who carry out evaluations of files against a set criteria for clients.
By regularly evaluating files, we can ensure a continual improvement in the service the firm offers. We can identify where further training may be required and ensure that corrective actions are taken to eliminate the cause and re-occurrence of non-conformities. All audits carried out by the team follow the same detailed process to ensure consistency and accuracy.
What’s in it for you?
As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression.
At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What you will do
The role will be to work closely with existing members of the team to undertake audits for CSG. This entails:
- Undertaking evaluations on matter files against agreed criteria
- Accurately recording the results of the evaluations so that they can be collated into reports for feedback
- Providing timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels
- Co-ordinating audits, including creating the necessary documentation for the audit, dealing with the logistics and liaising with the client at the appropriate time
- Hosting regular audit meetings with the rest of the team to monitor any issues
- Generating final reports for the client and leading on feedback meetings to discuss the findings with them
- Agreeing the appropriate corrective action and feeding this back for it to be monitored and followed up as appropriate.
The role requires:
- A high level of objectivity in reviewing files against criteria
- Using the firm's case management system
- The ability to work from home, or from your closest CSG hub office. Occasional travel may be required for wider team hub days.
Who you are
This role may suit a paralegal, who is looking to broaden their experience within a law firm. Though it could also suite someone without legal experience, who wants to start / build their career within a large law firm. Regardless of your background, the key skills that we are looking for are:
- Good IT skills with a knowledge of Microsoft Office packages
- The ability to manage your own workload
- A good team player who is supportive of others within the team
- Ability to give and receive constructive feedback
- Focused and analytical
- Previous knowledge of auditing is not required as full training will be given.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal 500 2023 and over 230 individual lawyers ranked in the two guides.
Our successes have been recognised by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for ‘Insurance Law’ and ‘Innovative Product’, winning ‘Legal Adviser of the Year – Public’ at both the 2021 and 2022 HealthInvestor Awards and ‘Legal Adviser of the Year – Private’ at the 2021 awards, and being named ‘Arbitration Team of the Year’ at the 2022 British Legal Awards. Regionally in the UK, we were named ‘Law Firm of the Year – Large’ in the 2022 Yorkshire Legal Awards and ‘Innovators of the Year’ at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.com
DAC Beachcroft