Debt Recovery Supervisor - CSG Finance - Nationwide
Job Introduction
We are seeking a highly motivated and experienced Debt Recovery Supervisor. The Debt Recovery Supervisor will be responsible for overseeing the collections process for our clients. This includes supervising a team, monitoring collection activities, implementing effective collection strategies, and ensuring compliance with legal and regulatory requirements. The ideal candidate should have a strong background in collections and excellent leadership skills.
What’s in it for you?
As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.
At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What you will do
Reporting to the CSG Debt Recovery Manager. The main duties and responsibilities of the Debt Recovery Supervisor are detailed below:
- Supervise and lead a team of Debt Collectors across a range of debts, providing guidance, training and effective monthly performance reviews along with probationary reviews, ensuring appropriate SMART objectives and succession planning are in place.
- Monitoring team compliance and ensuring quality is maintained, whilst sustaining accurate and timely system updates.
- Working off own initiative to problem solve, develop and implement strategies to maximize collections, ensuring collection targets and objectives are achieved, whilst feeding back to management.
- Collaborate with senior stakeholders to resolve complex collection issues whilst providing exceptional customer service.
- Creation of a clear and transparent reporting pack.
- Understand and proactively control of teams bad debt provision.
- Manage own ledger by way of example.
- Working with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.
- Representing DACB CSG in Client facing meetings.
Who you are
- Minimum of 3 years of Supervisory experience in a high volume, fast paced environment.
- Highly experienced in all areas of debt collection.
- Proven track record of meeting or exceeding collections targets and performance metrics.
- Experience and understanding of financial processes and systems to be able to lead the team through a time of rapid change and modernisation.
- Preferable ICM Qualified or working towards.
- Ability to work under pressure, prioritise workload and meet deadlines within conflicting demands.
- Able to work on own initiative with a pro-active and flexible approach.
- High attention to detail along with excellent communication and numeracy skills.
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc.
- Analyse, interpret, and report on team performance being able to analyse cause and effect and be able to implement changes to achieve company objectives.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal 500 2023 and over 230 individual lawyers ranked in the two guides.
Our successes have been recognised by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for ‘Insurance Law’ and ‘Innovative Product’, winning ‘Legal Adviser of the Year – Public’ at both the 2021 and 2022 HealthInvestor Awards and ‘Legal Adviser of the Year – Private’ at the 2021 awards, and being named ‘Arbitration Team of the Year’ at the 2022 British Legal Awards. Regionally in the UK, we were named ‘Law Firm of the Year – Large’ in the 2022 Yorkshire Legal Awards and ‘Innovators of the Year’ at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.com
DAC Beachcroft