Debt Collector - 6 month FTC - CSG Finance - Nationwide
Job Introduction
We have an exciting opportunity for a Debt collector to join our Debt Recovery team within CSG Finance on a full-time, 6 month Fixed term contract which will be fully remote.
Reporting into the Debt Recovery Supervisor, the main purpose of this role is to chase and manage the firms debt through high volume internal and external communication. The Debt Collector will do this by maintaining regular contact with external and internal clients regarding their debt, making notes on the 3E system as necessary and ensuring collection is seen through until the end where ultimately it will no longer be outstanding.
Our Debt Recovery team provides support to the firm in management accounting, billing, purchase, payments management and budgeting as well as providing financial compliance input to support the firm's strategic decision-making processes. The Debt Recovery team plays a vital role in managing risk and financial performance for the firm.
What’s in it for you?
As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.
At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What you will do
- High volume of internal and external phone calls/emails chasing the debt whilst providing a high level of customer service.
- Regular contact with Partners, Lawyers & Clients regarding their debt.
- Frequent liaison with other teams within the Finance department to find root cause and resolve issue/s or correct process.
- Understand & manage the clients and Partners/Lawyers requirements.
- Seek collections which ensure cash collection targets are met and reduce aging.
- Maintaining 3E with up to date notes and system usage quality.
- Develop and implement strategies to maximize collections and reduce delinquencies.
Who you are
- Experienced in all areas of collections.
- Client (internal and external) focused to deliver a high standard of service
- Highly organised with the ability to effectively manage a constantly changing workload under pressure, meeting demanding targets and adhering to service standards
- Able to work on own initiative with a pro-active and flexible approach
- High attention to detail along with excellent communication and numeracy skills
- A good knowledge of Microsoft Office packages especially Excel and Word, pivot tables, vlookup etc
- Insurance collection knowledge would be advantageous but not essential.
- Experience of 3E / or similar legal accounting systems would be an advantage but not essential.
- Experience of working with bad debt would be advantageous but not essential.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every detail in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
About DAC Beachcroft
We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, from household names to government departments and NHS bodies. We act for the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 141 practice area rankings across Chambers UK 2023 and The Legal 500 2023 and over 230 individual lawyers ranked in the two guides.
Our successes have been recognised by the legal industry and the markets in which we operate. Our most recent accolades include being named the top winner at the 2022 Legal Innovation Awards with two awards, bringing home two National Insurance Awards in 2023 for ‘Insurance Law’ and ‘Innovative Product’, winning ‘Legal Adviser of the Year – Public’ at both the 2021 and 2022 HealthInvestor Awards and ‘Legal Adviser of the Year – Private’ at the 2021 awards, and being named ‘Arbitration Team of the Year’ at the 2022 British Legal Awards. Regionally in the UK, we were named ‘Law Firm of the Year – Large’ in the 2022 Yorkshire Legal Awards and ‘Innovators of the Year’ at the 2022 Bristol Law Society Awards.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.com
DAC Beachcroft