Client Coordinator
Job Introduction
We have an exciting opportunity for a Client Coordinator to join our Clients & Markets team, working closely with the Head of Business Development and BD Team to drive our client development programme. The role also provides support to a number of client frameworks and supports the firmwide strategy to deliver “bespoke solutions, one client at a time”.
The Client Coordinator vacancy is open to all DAC Beachcroft office locations.
Role Responsibility
- Support with the development and implementation of the client programme, including assisting with BD & framework client opportunities and client listening programme.
- Coordinate and manage client framework appointments. Working closely with key stakeholders across the business and client contacts to provide support on reporting and added value activity.
- Work with Sector teams and BD team to create a target list and action plan for identified organisations within client frameworks, including tracking in CRM database.
- Work closely with the Bid team to understand agreed tender promises for framework clients, and review and track value added services, including training, secondments etc
- Produce weekly, monthly, quarterly and ad-hoc reports for clients, working with finance and MI teams to populate reports
- Engage with wider business services teams as needed including finance, MI, risk, HR, IT
- Assist with the measurement and analysis of client & framework performance to inform decision making
- Assist with the sharing of client management best practice and promote DACB Sales tools.
- Suggest ideas, maintain content and assist in the development of the 'DACB Client Engagement Hub'
Firm wide:
- Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
- Actively operates in the best interests of the firm at all times internally and externally.
- Operates in a regulated environment, effectively managing risk and compliance issues including data security.
- Works in partnership with others to manage and mitigate commercial risk.
The Ideal Candidate
- Have the ability to co-ordinate tasks and projects through prioritising work
- Be able to communicate clearly and confidently with people across all areas of the business on the phone, in written communication and in person
- Have strong computer literacy, including Excel, Word & PowerPoint (essential), and ideally experience of CRM systems
- Have high levels of numeracy and analysis (highly competent in spreadsheet data manipulation)
- Demonstrate the ability to work as a part of a team and also work autonomously
- Works successfully in virtual teams
About the Company
We are a leading international legal business with over 2,400 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Northern Ireland, Malaysia, Hong Kong, Brazil, Peru, Central America, Argentina, the USA, Australia and Germany.
We are known for our market-leading presence in sectors such as Insurance, Health and Real Estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for the majority of the top 30 insurance and financial services companies operating in the UK. We are the asset management lawyers for the UK’s largest shopping centres and act for 9 of the UK’s top 10 housebuilders.
We have an impressive legal pedigree, with 155 Chambers UK 2019 practice area and individual lawyer rankings, including 30 rankings at 'Band 1' level. In Legal 500 UK, 2018, the firm received top tier ranking for 32 of its practice areas and 59 practice areas in the top two tiers. In March 2018, we were named as one of Legal Week's Best Legal Advisors for the third year running, achieving category-leading satisfaction scores for our commercial approach, service delivery, quality of legal advice, communication & responsiveness and overall relationships.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. We also welcome direct applications. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
DAC Beachcroft