Supervisor - Motor Recoveries - Birmingham

Job Introduction

The Motor Recoveries team in Birmingham is part of our Claims Solutions Group.  Our specialist team provides expert and practical advice over a range of areas:

• Subrogated Motor Recoveries
• Uninsured Loss Recoveries
• International Motor Recoveries
• Recovery of overpayments and duplicate payments
• First party recoveries

We are currently accepting applications from experienced paralegals or supervisors who are looking for an exciting career within a supportive team and ambitious firm.

Role Responsibility

• Direct line management of any claims handler who reports directly into them, including responsibility for:
  • Undertaking annual and interim appraisal discussions
  • Absence management
  • Cascading and communicating information to the team
  • To ensure that new starter’s induction processes and documents are regularly reviewed and updated
  • Motivating and engaging the team, as well as overseeing the well-being of the workforce.

• To have a sound technical knowledge of complex and high value motor claims so that they can be the point of contact for any technical queries within the team and confidently supervise the team.
• To be directly responsible for driving and improving financial performance of their team through effective management and support; 

• Specific accountability for driving performance in the following areas:
  • Ensuring internal and external SLAs and KPIs are communicated, met or exceeded and the work of the team is of the highest standard
  • Collective team achievement of agreed financial targets
  • Ensuring that the team deliver prompt, accurate and appropriate billing
  • Ensuring that Supervisors and their teams’ overall provision of MI is timely and accurate
  • Ensuring that Supervisors are effectively managing, coaching and technically supervising fee earners

• Ensuring any performance or conduct issues in respect of individual fee earners are proactively identified and addressed by the Supervisor, with support from the Team Partner, Operations Manager and HR as appropriate 
• Liaising closely with Operations Managers on any issues arising and the day to day management of billing / debt / WIP / Unbilled disbursements / credit balances
• Ensuring any escalated risk or compliance issues that are raised by  handlers within a case are addressed, managed and escalated appropriately
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individuals in the team, whilst ensuring work is carried out profitably for the business and client
• Responsibility for all recruitment activities within the team, apart from authorisation, working alongside the Recruitment Team and Operations Manager and supported by the Supervisors.
• Implementing the supervisory process for their fee earners, in line with the strategy agreed with the Team Partner and Operations Manager  
• Responsibility for liaising with the Team Partner and Operations Manager in relation to capacity planning 
• Overall accountability for technical development within the team
• Responsibility for encouraging innovative ideas and ensuring that a culture of continuous improvement develops
• Foster and maintain strong relationships with our clients by ensuring the team deliver a high standard of service and respond promptly to requests for information
• Assist the Team Partner with managing existing client relationships and bringing new work into the team.

The Ideal Candidate

• Previous team management and / or supervision experience advantageous, previous paralegal experience required
• A high level of personal compliance with DAC Beachcroft Group protocols and procedures
• Strong technical knowledge
• A high level of personal compliance with client SLAs, protocols and KPIs
• Evidence of achievement of personal financial performance
• A sound understanding of commercial management and financial delivery
• Keen eye for detail to ensure data produced by the team is accurate and can be used to identify trends
• Evidence of strong people management skills including the ability to motivate, coach and mentor team members at all levels
• Organised and able to handle multiple demands and deadlines simultaneously
• Able to communicate confidently orally and in writing at all levels 

About the Company

We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.

We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.

Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

Application Details

At DAC Beachcroft, we don’t just accept your differences we celebrate them.  From bespoke solutions for our clients, to treating you like an individual.  Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are.  We welcome direct applications and are happy to talk flexible working.

We also want you to be at your very best.  Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.  If this opportunity sounds of interest to you, please make an application and submit your CV.  Your application will be dealt with in the strictest of confidence.

Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable.  Our recruitment team can be contacted at recruitment@dacbeachcroft.com

DAC Beachcroft