Supervisor - Motor Claims Handling

Role Responsibility

To provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.

• Negotiate claims for liability and damages on pre litigation cases within authority limits
• Pro-actively handle claims to ensure delivery of a focused claims service
• Ensure strategies reflect commercial reality of case value.
• Comply with internal and external service level agreements.
• To record timely and accurate management information.
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
• Handle confidential information in line with the firm's data security protocols.
• Hit their individual targets (which are set based upon work type and experience).
• Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience.
• Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). 

Through effective supervision and support of fee earners, to be accountable for the following:

• Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
• Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Working with the Performance Manager to ensure fee earners reach their financial target 
• Working with the Performance Manager to ensure any technical related performance issues in respect of individual fee earners are identified and addressed
• Direct responsibility for the swift and effective resolution of customer complaints, maintaining consistency and ensuring that relevant learning points are highlighted to the Operations Manager and Team Partner

The Ideal Candidate

• Previous supervision experience, ideally in a Claims Handling environment however other supervision experience will be considered. 
• Good people management skills including the ability to motivate, coach and mentor team members at all levels
• Good understanding of claims handling practice and strategies
• IT skills - Be IT literate with a good working knowledge of Excel and Word.
• Prioritisation & Organisation skills – The ability to organise their own time, recognise what's a time pressure, what's important and when to ask for help.
• Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
• Commercial sense – The ability to know the principle or law but also know when is it worth pursuing it.
• Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
• Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
• Aptitude to learn – The ability to retain knowledge and put into play new skills.
• Good oral and written communication skills

About the Company

We are a leading international legal business with over 2,400 colleagues and a diverse range of capabilities. We have 12 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Hong Kong, Brazil, Peru, Central America, Argentina, the USA, Australia and Germany.

We are known for our market-leading presence in sectors such as Insurance, Health and Real Estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for the majority of the top 30 insurance and financial services companies operating in the UK. We are the asset management lawyers for the UK’s largest shopping centres and act for 9 of the UK’s top 10 housebuilders.

We have an impressive legal pedigree, with 155 Chambers UK 2019 practice area and individual lawyer rankings, including 30 rankings at 'Band 1' level. In Legal 500 UK, 2018, the firm received top tier ranking for 32 of its practice areas and 59 practice areas in the top two tiers. In March 2018, we were named as one of Legal Week's Best Legal Advisors for the third year running, achieving category-leading satisfaction scores for our commercial approach, service delivery, quality of legal advice, communication & responsiveness and overall relationships.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. We also welcome direct applications. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.

Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable.  Our recruitment team can be contacted at recruitment@dacbeachcroft

DAC Beachcroft