Quality Auditor - Leeds

Job Introduction

DAC Beachcroft is currently recruiting for a Quality Auditor to join their Quality Audit team.  The Quality Auditor's role will involve co-ordinating audits, undertaking evaluations and providing timely and comprehensive reporting.

The team comprises of 12 dedicated auditors who carry out evaluations of files against a set criteria.  The team works across all locations and has the flexibility to work both remotely and on site as and when required. 

The Quality Audit Team is part of the Practice Governance & Risk Group which is responsible for managing compliance and risk within the firm.  Part of the Group's remit is to monitor quality in all groups and functions throughout the firm and the evaluation of quality is carried out predominantly by the Quality Audit Team.   

By regularly evaluating files including for external clients, we can ensure a continual improvement in the service the firm offers.  We can identify where further training may be required and ensure that corrective actions are taken to eliminate the cause and re-occurrence of non-conformities.

All audits carried out by the Quality Audit Team follow the same detailed process to ensure consistency and accuracy.  For each audit, one member of the Quality Audit Team will be assigned the role of 'lead auditor'.  The lead auditor will be responsible for the running of the audit, from making the initial contact with the audit sponsor through to delivering the results and agreeing corrective action.

Role Responsibility

• Undertaking evaluations on matter files against agreed criteria for the business and clients
• Accurately recording the results of the evaluations so that they can be collated into reports for feedback
• Providing timely and comprehensive reporting, highlighting areas where criteria has not been met and identifying any trends and patterns in compliance levels

The role will develop and include:

• Co-ordinating audits, including creating the necessary documentation for the audit, dealing with the logistics and liaising with the client at the appropriate time
• Hosting regular audit meetings with the rest of the team to monitor any issues
• Generating final reports for the client and leading on feedback meetings to discuss the findings with them
• Agreeing the appropriate corrective action and feeding this back to the Quality & Information Security Manager for it to be monitored and followed up as appropriate

The role requires:

• Ability to work flexibly with a combination of home and office working, including attendance at regular team meetings as required at DAC Beachcroft offices
• The flexibility to travel to other offices as required.  This can involve staying away from home.  The length of time away from home and regularity will depend upon the requirements of the audit. Travel and staying away from home may also be required for team meetings and strategy days, reviews and appraisals.
• Using the firm's various case management systems as files can be paper, electronic or both
• A high level of objectivity in reviewing files against criteria
• Ongoing learning and development
• Working both independently and as part of a team
• Working on more than one audit at any given time

The Ideal Candidate

• Good IT skills with a knowledge of Microsoft Office packages although further training can be given if required
• The ability to manage own workload
• Good written and oral skills
• A good team player who is supportive of others within the team
• Ability to give and receive constructive feedback
• A confident decision-maker
• Contributes effectively to the overall performance of the team
• Responds positively to change
• Flexible and adaptable
• Good interpersonal skills
• Focused and analytical
• Delegates tasks effectively
• Some knowledge of the Civil Procedure Rules or previous experience of file handling would be an advantage, but is not necessary.
• Previous knowledge of auditing is not required as full training will be given although an interest in Quality Management would be required.

About the Company

We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.

We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.

Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

Application Details

At DAC Beachcroft, we don’t just accept your differences we celebrate them.  From bespoke solutions for our clients, to treating you like an individual.  Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are.  We welcome direct applications and are happy to talk flexible working.

We also want you to be at your very best.  Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.  If this opportunity sounds of interest to you, please make an application and submit your CV.  Your application will be dealt with in the strictest of confidence.

Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable.  Our recruitment team can be contacted at recruitment@dacbeachcroft.com

DAC Beachcroft