Job Introduction

Reporting to the MI Manager, this role will be the first point of contact for the end-to-end delivery of MI services to our clients, our business teams and supporting services, and to act as the first point of escalation for relevant stakeholders.

The role is expected to assess current and future requirements expected of the MI Team, achieved through a comprehensive understanding of:

• Our Client’s strategies and priorities;
• Our businesses products, organisation and operating model;
• The technical resources and IT and MI services currently available and in development.

The role will engage peer functions across client-facing and business services departments, and offer support and collaboration with external client-based teams. The role is also expected to support commercial development opportunities, and MI-related audit activity. The role balances organisational awareness with technical development experience, it requires practical application of business analysis and change management skills. The role is intended to highlight areas of continual improvement within the portfolio of services offered by the MI Team, maintaining a clear focus on operational excellence and product development of high value to the business.

Role Responsibility

• Represent MI and the wider IT function as the subject matter expert (SME) on MI systems, processes, services, and their link to wider Business Services and Client-facing teams;
• Own the MI response in non-leadership forums;
• Work with commercial and business services functions to agree and shape the delivery of 'fit-for-purpose' MI solutions, shaping packages of work for development and delivery teams, supporting or co-ordinating project-based activity, and monitoring progress to ensure completion on-time and on-budget;
• Develop business requirements for MI outputs, and design / re-engineer related work flows and processes;
• Liaising with both technical and non-technical professionals to plan and co-ordinate the development and delivery of new regular reporting and analysis typically using Excel, SQL, SSRS, and Qlik;
• Identify any organisational impacts associated with change projects and work within MI Team and peer group functions to ensure all impacts, risks and issues are mitigated;
• Support commercial tendering work, and the on-boarding of new clients into established IT and MI services;
• Monitor the overall patterns of demand on the MI Team, including services in production, retired services, services in development, and change management activity;
• Align resources and plans with the IT strategy, Enterprise Architecture best practices, and the IT PMO portfolio;
• Identify continual improvement across the MI function, and engage appropriate resources to effect change;
• Report upwardly to MI Manager and IT Leadership team on performance, projects and initiatives.

The Ideal Candidate

Qualifications  

• A-level education (in maths, science, business, or computing);
• ITIL Foundation Certificate (or above);
• Prince2 Foundation / Practitioner

Skills and experience 

Essential:

• 5+ years’ experience in an analytical role, ideally within Legal, Finance or other regulated industries;
• 3+ years’ experience in a management-level role, or an equivalent senior co-ordinating role;
• A broad technical knowledge across analytical tools (e.g. Excel, SQL, SSIS, SSRS, Qlik etc.), with relevant experience and knowledge of delivering in a technical role / team;
• Familiarity with Financial and Case Management systems / data structures;
• Experience of data extraction, migration, reporting and / or analytical projects;
• Experience in reporting, process re-engineering, change management, and stakeholder management;
• Knowledge of current and emerging concepts, best practice and related tools and technologies within the sector and wider market.
• Adept in communicating and explaining data analytics outputs, methods, processes, and related benefits to peers, key stakeholders across the business (up to leadership level), and to external clients as required.

Desirable:

• Experience in a similar role, ideally within Legal, Finance or other regulated industries;
• Experience in designing and/or implementing IT services, processes and procedures;
• Experience in management / leadership within technical teams or functions;
• Awareness of business process modelling notation (BPMN);
• Awareness of Business Relationship Management Professional (BRMP) foundation concepts / training;
• Awareness of BCS Business Analysis foundation concepts / training.

Personal qualities 

• Solid blend of business and technology insights, with a drive toward service delivery and operational excellence;
• Commercially aware, and able to see value of data in support of commercial initiatives;
• Strong written, and verbal communication skills with the ability to convey complex and technical messages in a format suitable for a wide range of audiences and purposes;
• Good interpersonal and managerial skills with the ability to develop/maintain relationships with own team and influence stakeholders to senior levels;
• Ability to manage, develop and motivate people;
• Commitment to continuous improvement, with the tenacity and motivation to actively seek and implement change to processes and products;
• Effective decision-making.

About the Company

We are a leading international legal business with over 2,400 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Northern Ireland, Malaysia, Hong Kong, Brazil, Peru, Central America, Argentina, the USA, Australia and Germany.

We are known for our market-leading presence in sectors such as Insurance, Health and Real Estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for the majority of the top 30 insurance and financial services companies operating in the UK. We are the asset management lawyers for the UK’s largest shopping centres and act for 9 of the UK’s top 10 housebuilders.

We have an impressive legal pedigree, with 155 Chambers UK 2019 practice area and individual lawyer rankings, including 30 rankings at 'Band 1' level. In Legal 500 UK, 2018, the firm received top tier ranking for 32 of its practice areas and 59 practice areas in the top two tiers. In March 2018, we were named as one of Legal Week's Best Legal Advisors for the third year running, achieving category-leading satisfaction scores for our commercial approach, service delivery, quality of legal advice, communication & responsiveness and overall relationships.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. We also welcome direct applications. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.

DAC Beachcroft