IT Infrastructure Specialist

Job Introduction

To provide subject matter expertise on a range of infrastructure technologies in relation to IT requests, issues and incidents. To monitor and maintain the companies infrastructure and provide 3^rd line technical expertise on IT projects.

Role Responsibility

• Providing 3rd line technical support for hardware and applications
• Implement new applications and systems as well as improving and maintaining existing systems
• Manage monitoring and optimisation of system performance
• Review capacity requirements and manage capacity
• Document and maintain configuration for the design, configuration, routines, processes and tools
• Identify areas for improvement.  Recommend solutions based on the technical analysis of business requirements and follow defined best practise guidelines and frameworks E.g. ITIL
• Ensure that IT continuity plans, technology and tools safeguard data integrity, security and access
• Plan and prioritise work to ensure that deadlines and targets are met
• Liaise with both technical and non-technical professionals to resolve issues
• Documentation of all new systems and changes to existing systems
• Ensure compliance with DAC Beachcroft's information security policies, standards and procedures in the day-to-day delivery of IT services
• Support information security risk assessments within IT Service Delivery by making resources available where appropriate
• Proactively identify and report security risks to the Information Security team
• Provide an "on call" out of hours service
• Act as an escalation point for difficult or complex incidents
• Ensure that incidents are dealt with according to customer and priority needs
• Understand the business and its objectives
• Co-ordinate with teams within IT to ensure that service outages are correctly communicated to the business or affected users
• Work with the problem management team or other virtual teams as required
• When required represent Infrastructure at team, department and supplier meetings
• Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
• Attend training to develop relevant knowledge and skills
• Handle confidential information in line with the firms data security protocols
• Willing to take ownership on any other tasks and responsibilities required until complete

Additional Specific Specialist Responsibilities

• Subject matter expert for all aspects of Microsoft Exchange 2010, Skype for Business and Mimecast
• Subject matter expert for all aspects of Microsoft Office 365 & Exchange Online
• Subject matter expert for all aspects of mobile communications including hardware and MobileIron

The Ideal Candidate

• 3+ Years' experience in a 3^rd line infrastructure role or similar
• Ability to understand complex technical concepts and liaise and converse at all levels
• Good inter-personal skills and the ability to work on own as well as a team player
• Proven ability to work on multiple projects and see them through from conception to completion
• Legal industry exposure (Desirable)
• Legal case management and document management systems experience (Desirable)
• Strong skills in some or all Microsoft Server operating systems, Microsoft core applications, ideally including Exchange Server/SharePoint/SQL Server/System Centre Configuration Manager/Windows Desktop Deployment
• Strong skills supporting Microsoft AD, DNS and Remote Desktop Services
• Strong skills diagnosing and resolving client application, connectivity and hardware based incidents
• Good skills in VMware virtualization technologies
• Good general networking skills with particular emphasis on Cisco equipment, MPLS, Kemp load balancing, routing, firewalls & wireless networking
• Good knowledge of two factor authentication and email security solutions (Desirable)
• Good skills in one or more storage technologies (Desirable)
• Good Windows scripting skills (Desirable)

Qualifications

• 5+ A – C GCSE's
• 3 A Level or GNVQ
• ITIL V2 or V3 Foundation
• Microsoft Certified IT Professional Qualifications (Desirable)

About the Company

We are a leading international legal business with over 2,400 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Northern Ireland, Malaysia, Hong Kong, Brazil, Peru, Central America, Argentina, the USA, Australia and Germany.

We are known for our market-leading presence in sectors such as Insurance, Health and Real Estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for the majority of the top 30 insurance and financial services companies operating in the UK. We are the asset management lawyers for the UK’s largest shopping centres and act for 9 of the UK’s top 10 housebuilders.

We have an impressive legal pedigree, with 155 Chambers UK 2019 practice area and individual lawyer rankings, including 30 rankings at 'Band 1' level. In Legal 500 UK, 2018, the firm received top tier ranking for 32 of its practice areas and 59 practice areas in the top two tiers. In March 2018, we were named as one of Legal Week's Best Legal Advisors for the third year running, achieving category-leading satisfaction scores for our commercial approach, service delivery, quality of legal advice, communication & responsiveness and overall relationships.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. We also welcome direct applications. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.

DAC Beachcroft