IT Infrastructure Cloud Team Leader - Bristol
Job Introduction
DACBeachcroft has an exciting opportunity for an experienced IT Infrastructure Cloud Team Leader to join our IT Infrastructure team on a full-time, permanent, hybrid basis in our Bristol office.
Reporting into the IT Infrastructure Manager, the main purpose of this role is to provide a single point of contact for all staff in relation to IT Infrastructure requirements, requests and incidents. The post holder will achieve this by leading the subject matter experts on a range of infrastructure technologies, as well as monitoring and maintaining the companies cloud infrastructure and providing 3rd line technical / cloud expertise on IT projects.
We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role. If this applies to you and you feel you meet the minimum criteria for this vacancy as set out in this advert then please contact recruitment@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the Recruitment team will be in touch.
Role Responsibility
- Manage and lead Infrastructure Cloud team staff, project and task assignments
- Plan and prioritise work to ensure that deadlines and targets are met
- Act as an escalation point for difficult or complex incidents, service requests and problems
- Represent Infrastructure cloud team on the Change Advisory Board
- Identify areas for improvement. Recommend solutions based on the technical analysis of business requirements and follow defined best practise guidelines and frameworks E.g. ITIL
- Assist IT management, business champions and IT architects regarding strategic infrastructure requirements, feasibility and project delivery
- Review capacity requirements and manage capacity
- Ensure that IT continuity plans, technology and tools safeguard data integrity, security and access
- Implement new applications and systems as well as improving and maintaining existing systems
- Providing 3rd line technical support for applications supporting Operations team
- Manage monitoring and optimisation of cloud system performance including Azure sizing recommendations and implementation
- Manage regular cost reporting for the Azure platform, making cost saving recommendations and ensuring best value for the firm.
- Document and maintain configuration for the design, configuration, routines, processes and tools
- Liaise with both technical and non-technical professionals to resolve issues
- Documentation of all new systems and changes to existing systems
- Ensure compliance with DAC Beachcroft's information security policies, standards and procedures in the day-to-day delivery of IT services
- Support information security risk assessments within IT by making resources available where appropriate
- Proactively identify and report security risks to the Information Security/Cyber team
- Ensure that incidents are dealt with according to customer and priority needs
- Understand the business and its objectives
- Co-ordinate with teams within IT to ensure that service outages are correctly investigated and resolved
- Work with the problem management team or other virtual teams as required
- When required represent Infrastructure at team, department and supplier meetings
- Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
- Attend training to develop relevant knowledge and skills
- Handle confidential information in line with the firms data security protocols
- Is also willing to take ownership on any other tasks and responsibilities required until complete
Additional Specific Specialist Responsibilities
- Complete one to one's, regular reviews and provide feedback
- Acting as an escalation point for difficult or sensitive incidents and problems
- Coaching and training members of staff to increase their skill
- Producing statistics and management reports
- Arranging staff training
- Liaising with senior management
- Liaising with change management
The Ideal Candidate
- 5+ Years' experience in a cloud infrastructure role or similar
- 3+ Years’ experience leading a cloud infrastructure team or similar
- Ability to understand complex technical concepts and liaise and converse at all levels
- Good inter-personal skills and the ability to work on own as well as a team player
- Proven ability to work on multiple projects and see them through from conception to completion
- Expert skills in backup and disaster recovery, DR strategy and cloud backup/recovery
- Expert skills in Microsoft Azure platform
- Expert skills in all aspects of Microsoft 365 & associated applications
- Expert skills in all aspects of Microsoft Windows Server (all versions and editions)
- Good skills in all aspects of VMWare and SAN technologies
- Strong skills diagnosing and resolving client application, connectivity and hardware based incidents
- Strong skills supporting Microsoft AAD, DNS and AVD
- Strong skills in aspects of computer security (Antivirus, certificates, encryption, two factor authentication technologies, firewalls, proxy servers, IPS/IDS, Active Directory security)
- Strong skills in all aspects of MECM
- Good skills in all aspects of Microsoft InTune
- Good skills in all aspects of Microsoft SQL Server
- Good skills in all aspects of Microsoft Windows client, mobile device, and software deployment using MECM and InTune
- Good skills in all aspects of printing including follow me printing solutions
- Good understanding of infrastructure as code concepts and implementation
- Basic Windows scripting skills (Desirable)
- Legal industry exposure (Desirable)
- Legal case management and document management systems experience (Desirable)
Qualifications
- 5+ A – C GCSE's
- 3 A Level or GNVQ
- ITIL V3 or V4 Foundation
- Microsoft Certified IT Professional Qualifications (Desirable)
- Relevant Microsoft Azure certifications
About the Company
We're a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We're market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe. In addition to our 11 UK offices, we also have offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico, Peru and Miami, plus a broad network of affiliations across the globe.
Working with us
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. Combine this with our supportive culture and hybrid working model, and you have: a Life that Works.
Our flexible approach means that we help our colleagues to be their best at work, while recognising that they have all sorts of different interests and commitments outside work.
We pride ourselves on our supportive, approachable culture. We are trusted, appreciated as individuals and embraced as part of a team. At DACB, we don’t just accept your differences, we celebrate and advocate for them. From bespoke solutions for our clients, to treating you as an individual. Our strength comes from your diverse ideas and bringing the ‘whole you’ to work. So if you’re good at what you do, come as you are!
Note for Recruitment Agencies – the DAC Beachcroft LLP resourcing team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the resourcing team will not be accepted and with no introduction fee applicable. Our resourcing team can be contacted at recruitment@dacbeachcroft.com
DAC Beachcroft