IT Change Analyst
Job Introduction
DAC Beachcroft LLP are currently recruiting for a IT Change Analyst for a fixed term contract. The IT Change Analyst will be responsible for ensuring the quality and on-going improvement of the IT Change Management processes.
Working hours: Monday to Friday 9.00-5.00 (35 hours)
The IT Change Analyst will coordinate with the Change, Release and Problem Manager, team members, various functions and work activities at all levels of the processes, providing the authority or ability to promote, approve and manage change records through to full resolution, thus managing the processes end-to-end to ensure absolute integrity of the IT Production and DR environments.
The ideal candidate will be able to demonstrate a broad understanding of ITIL Service Management processes especially change and release and have a proven track record of having implemented and/or managed ITIL processes within a medium sized organisation
Role Responsibility
- Process DAC Beachcroft's ITIL aligned Change Management processes
- Produce the required Change process documentation including process diagrams, detailed work instructions, system workflows and training materials
- Establish and maintain the Change process rules, standards and policies ensuring compliance with DAC Beachcroft's general policies, standards and procedures
- Proactively promote the Change processes across the organisation through workshops and other training activities
- Perform regular Change process reviews to identify opportunities for improvement
- Manage the delivery of continuous process improvements throughout the Change processes
- Ensure the Change process activities are automated where possible within the organisations Service Management solution
- Define and maintain Change interfaces with other ITIL processes and project delivery processes
- Define and report on Change process Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)
- Produce monthly Change Management reports and management information
- Provide guidance to all support teams and assist in their training and knowledge development
- Responsible for resolving Change Management service dissatisfaction
Change Management Defined
- Collate and prepare Change and Release materials for the Weekly CAB meetings
- Chair the Weekly CAB Meetings maintaining a full record of CAB decisions
- Convene Emergency CAB meetings as required
- Own and maintain the Forward Schedule of Change with input obtained from the Architecture, Infrastructure Application Support and the Delivery teams.
- Audits and Reviews Changes for procedural compliance, information quality and completeness
- Authority to approve or reject change even once assessed
- Schedules and Manages Post Implementation Reviews (PIRs) for unsuccessful changes. Completed PIRs and actions will be reviewed and tracked with Team Leads
- Support the escalation and mediation of conflicts in Change and Release planning
The Ideal Candidate
Experience
- Able to demonstrate a broad understanding of ITIL Service Management processes especially change and release
- Demonstrable evidence of having implemented and/or managed ITIL processes within a medium sized organisation
- Proven track record in engaging and effectively managing multiple stakeholder groups (both IT and Business)
- A knowledge of business improvement techniques (such as Lean)
- A proven track record of high performance and achievement
- Knowledge of industry best practices with regard to change management and the ability to research, analyse and recommend industry best practices
- Able to show the utilisation of the required tools and techniques
- Familiar with Agile principles associated with a medium sized IT department
- A understanding of Service Level Agreements (SLAs) and their applications
- Reasonable technical understanding with an ability to translate technical requirements into easily understood business concepts and vice versa
Attributes
- Excellent communication and negotiation skills
- Be in possession of influencing skills to get results from people who are not direct reports
- Be in possession of multi-tasking capabilities
- Diplomatic, firm but fair attitude
- Self-motivating and able to work under own initiative
- Reasonable technical understanding with an ability to translate technical requirements into easily understood business concepts and vice versa
- Good listener with the ability to apply the knowledge gained effectively
- Good understanding of statistical and analytical principles and processes
- Good presentational skills
- Strong belief in customers satisfaction and business benefit driven solutions
- Innovative in respect of service quality and ways in which it can be improved
- Keeps up to date with industry trends
Qualifications
- ITIL V3 Foundation Certification minimum
- ITIL V2 Change and Configuration Practitioner Certification or ITIL v3 Intermediate Service Lifecycle Service Transition Certificate desirable
About the Company
We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.
Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
Application Details
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at recruitment@dacbeachcroft.com
DAC Beachcroft