IT Applications Specialist - Bristol

Job Introduction

We are looking for enthusiastic and innovative people with ideas to contribute and improve the service we deliver. 

Working as part of a small but supportive team the Application Support Specialist will play a key role in  supporting key applications, whilst delivering a high level of service to the business. You’ll assist with pre-release testing, implementation, deployment and documentation of applications, working closely with internal IT trainers in the use of our applications. Candidates will be working on a variety of planned and ad hoc projects, assisting with change and release management. 

Role Responsibility

• Responsible for supporting and maintaining key applications.
• Specialist knowledge of applications, software and operating systems
• Identifying and resolving technical issues with bespoke applications; Solcase, Visualfiles, Filesite and many tailored applications.
• Comprehensive understanding of software installation technology and processes.
• Testing and installation of software upgrades i.e. patches, new releases in line with change management policies and processes to scheduled delivery dates.
• Experience in project start-up, deployment and on-going support.
• Assisting with systems integrations.
• Preparing maintenance plans and upgrade schedules for key applications.
• Ability to learn independently, research products and technologies using the internet & documentation, and to problem solve as well as to assume a technical leadership role as needed.
• Evaluating and understanding of new business initiatives, proposing software solutions leading to business collaboration from proof of concept through to implementation.
• Ability to write detailed, complex documents for technical and non-technical audiences.
• Propose improvements based on analysis and user communications.

The Ideal Candidate

Essential skills:

• MSSQL, Visual Basic, PowerShell
• SCCM deployments
• Experience in Enterprise level systems support or development
• Excellent communication skills with all levels of the business
• Diligence and attention to detail is essential
• Strong customer relationship skills
• Excellent analysis and problem solving skills
• Excellent interpersonal and documentation skills
• Team player qualities
• Handle confidential information in line with the firm's data security protocols

Desirable Skills

• Case Management systems (Solcase \ Visualfiles)
• Document Management System (Filesite) would also be advantageous
• Degree in Computer related discipline
• Experience working in a structured ITIL based service delivery framework

About the Company

We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.

We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.

We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.

Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.

Application Details

At DAC Beachcroft, we don’t just accept your differences we celebrate them.  From bespoke solutions for our clients, to treating you like an individual.  Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are.  We welcome direct applications and are happy to talk flexible working.

We also want you to be at your very best.  Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.  If this opportunity sounds of interest to you, please make an application and submit your CV.  Your application will be dealt with in the strictest of confidence.

Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable.  Our recruitment team can be contacted at recruitment@dacbeachcroft.com

DAC Beachcroft