HR Service Desk Assistant - Bristol (6 month FTC)

Job Introduction

Due to an internal move, DACBeachcroft has an exciting opportunity for an experienced, organised, strong communicator with excellent customer/client service skills to join our HR Service Desk as a HR Assistant. This is a full-time role, working on a hybrid basis in our Bristol office. 

This is a 6 month fixed-term contract.

This is a varied and fast paced role in our HR Service Desk team who are the eyes and ears of HR for DACB: there are lots of different processes to work through, as well as many different people to interact with across the business. The HR Service Desk (HRSD) team is well-established and there are opportunities to work on projects, process improvements and to continuously develop.

We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role.  If this applies to you and you feel you meet the minimum criteria for this vacancy as set out in this advert then please contact recruitment@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the Recruitment team will be in touch.

Role Responsibility

• Collaborate as part of a team of HR Assistants, using the systems in place to manage and respond to enquiries raised by colleagues and managers within the firm.
• Assist with the onboarding of new starters including completion of new starter paperwork and required proof of right to work documentation. Collating new starter information, signed contracts and ensuring all employee information is received in a timely manner.
• Support with all aspects of the employee lifecycle and processing changes
• Act as a central point of contact for employee queries on HR policies and procedures
• Generate HR correspondence to support HR processes
• Undertake administrative activity in support of core HR processes e.g. induction, recruitment, training, probation, maternity, leaver processes
• Ensure that HR systems are updated and executed accurately in time for monthly payroll
• Accurate maintenance of electronic HR files
• Maintaining absence (holiday, sickness, unpaid leave) providing reports as appropriate, escalating issues as appropriate
• Assist HR advisors from specialist areas with core HR concepts and processes
• Develop long-lasting working relationships with the other HR teams – Employee Relations, Reward, Recruitment, Learning & Development and HR Business Partners
• Accurate and timely processing of requests in accordance with agreed Service Level Agreements (SLAs)
• Proactively identify and contribute to enhancements to processes in order to improve team efficiency
• Handling confidential information in line with the firms data security protocols
• Supporting the wider HR team with ad hoc project work
• Communicate effectively with the business to provide a professional and high quality service provision

The Ideal Candidate

• Previous HR/Recruitment administration experience is desirable, ideally within a service delivery and team environment
• A client service-focused approach with an excellent eye for detail and a concern for quality and accuracy
• Experience in delivering outstanding customer service
• Team oriented and collaborative with a flexible, can do attitude
• The ability to multitask and prioritise a full workload under pressure and the capability to work on own initiative
• Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel and Word
• Experience of operational HR/Recruitment systems is desirable
• CIPD qualified, or working towards qualification

About the Company

We're a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We're market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.
We are a fast-growing international business with offices around the globe.  In addition to our 11 UK offices, we also have offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico, Peru and Miami, plus a broad network of affiliations across the globe. 
 

Working with us
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. Combine this with our supportive culture and hybrid working model, and you have: a Life that Works.
Our flexible approach means that we help our colleagues to be their best at work, while recognising that they have all sorts of different interests and commitments outside work.
We pride ourselves on our supportive, approachable culture. We are trusted, appreciated as individuals and embraced as part of a team. At DACB, we don’t just accept your differences, we celebrate and advocate for them. From bespoke solutions for our clients, to treating you as an individual. Our strength comes from your diverse ideas and bringing the ‘whole you’ to work. So if you’re good at what you do, come as you are!

Note for Recruitment Agencies – the DAC Beachcroft LLP resourcing team is responsible for managing all current vacancies through direct hiring and referrals wherever possible.  We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the resourcing team will not be accepted and with no introduction fee applicable.  Our resourcing team can be contacted at recruitment@dacbeachcroft.com

DAC Beachcroft