Credit Controller (Standard Collections) - Bristol

Job Introduction

DACBeachcroft has an exciting opportunity for an experienced Credit Controller to join our Credit Control Team on a full-time, permanent, hybrid basis in our Bristol office.

This is a role in the Credit Control Team that would suit an experienced Credit Controller who manages their own ledger and thrives in a busy collections environment.

The Credit Controller (CC) will work as part of a busy team of around 6 credit controllers within the CC Department. You will be responsible for a ledger & achieving the firm's collection targets. The Credit Control Team structure is Credit & Collections Senior Manager (CCM), Credit Control Manager (CM), Credit Control Supervisor (CCS), Credit Controllers & Credit Controller Administrator. 

We are a Disability Confident employer and guarantee to interview anyone with a disability, long term health condition or neurodiversity whose application meets the essential criteria for the role as set out in this advert.  If this applies to you contact disabilityconfident@dacbeachcroft.com in confidence, quoting the reference number for this vacancy in the subject box of your email, and a member of the team will be in touch. 

We are happy to talk flexible working and have in place a Flex-forward working scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

Role Responsibility

• High volume external/internal phone calls/emails chasing the firm's debt.
• Regular contact with Partners, Clients and fee-earners about their debt.
• Dealing with queries in-line with the ISO27001 requirements (internal & external).
• Use 3E software to manage a ledger, notes, queries.
• Frequent liaison with other teams within the Finance department.
• Regular meetings with management to discuss collections, escalations and problematic issues.
• Adhere to the firm's collection procedure.
• Understand & manage the Partners requirements.
• Ensure cash collection targets are met.
• Confident in own ability and able to look for a resolution prior to escalating.
• Handle confidential information in line with the firms' data security protocols.
• Collating & correcting Invoice data & cleansing existing data
• Liaising with accounts to provide and receive information to ensure data accuracy
• Contact the Sales Ledger Team to ensure allocations are completed accurately.
• Review all debt to identify matters in need of write off, or escalation.
• Use excel to sort, analyse & display data, & use pivot tables & V lookups.
• Occasional travel to other offices.

The Ideal Candidate

• Good credit control experience including managing queries is essential
• Proven track record in reducing debt in a busy collections environment
• Previous legal or professional services experience is highly desirable
• Experience of 3E or similar accounting systems is highly desirable
• A tenacious personality able to handle difficult phone calls and meetings
• Lateral thinker able to generate creative solutions to complex problems
• Excellent communication skills
• Ability to manage high work-loads
• A team player but able to use own initiative
• IT literate with ability to pick up new systems quickly
• Flexible with a positive 'can do' attitude
• Good level of numeracy, spelling and grammar
• Attention to detail, able to write concise and detailed emails

About the Company

We're a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. We're market leaders in insurance, health and real estate but with a full-service offering, including growing Financial Services and Tech capabilities. We represent a wide range of clients – from household names to government departments and NHS bodies. We act for nearly all of the top-20 UK and global insurers, we're market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-five housebuilders.

We are a fast-growing international business with offices around the globe.  In addition to our 11 UK offices, we also have offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina, Chile, Colombia, Mexico, Peru and Miami, plus a broad network of affiliations across the globe. 

Working with us

Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. Combine this with our supportive culture and hybrid working model, and you have: a Life that Works.

Our flexible approach means that we help our colleagues to be their best at work, while recognising that they have all sorts of different interests and commitments outside work.

We pride ourselves on our supportive, approachable culture. We are trusted, appreciated as individuals and embraced as part of a team. At DACB, we don’t just accept your differences, we celebrate and advocate for them. From bespoke solutions for our clients, to treating you as an individual. Our strength comes from your diverse ideas and bringing the ‘whole you’ to work. So if you’re good at what you do, come as you are!

Note for Recruitment Agencies – the DAC Beachcroft LLP resourcing team is responsible for managing all current vacancies through direct hiring and referrals.  Whilst we do work with recruitment agencies, we will formally release those vacancies to instructed agencies deemed best placed to assist us.  Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the resourcing team will not be accepted and no introduction fee will be applicable.  Our resourcing team can be contacted at recruitment@dacbeachcroft.com.

DAC Beachcroft