Client Support Administrator – Retail & Consumer – Birmingham

Job Introduction

We are looking for a Client Support Administrator to join our Motor Claims Handling team in Newport or Birmingham. If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the claims handling/legal sector, this role could be for you.

As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.

At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/

There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).  If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Role Responsibility

• To assist with the day to day running of a client account with a particular focus on data and data accuracy
• Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include:
  • Adherence to internal and client SLAs and KPIs
  • Achievement of ANY agreed financial targets
• Assisting with the triage and allocation of new matters received into the team
• Assisting with matter set up in the case management system
• Assisting with MI management and checking for accuracy
• Liaising with Opponent Solicitors and other Third Parties
• Referencing and triaging post via a shared email inbox
• Other administrative duties, as required

The Ideal Candidate

• Practical experience of file management
• IT literate with strong Excel skills (formulas, pivot tables, look ups) and comfortable with basic data analysis
• Good telephone manner
• Organised and able to prioritise and manage a constantly changing workload
• Ability to work on own initiative without close supervision
• A team player who is able to work effectively within the claims department
• Excellent communication skills with a positive and enthusiastic approach to their work
• Experience of finance systems preferred
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

Upon joining, the successful candidate will be assigned a buddy who will assist them through their induction period into the firm. We also provide thorough training both on the job and via our e-learning platform, POD. 

DAC Beachcroft