Client Coordinator
Job Introduction
Please note this role can be based in either Newcastle or Bristol.
We have an exciting opportunity for a Client Coordinator to join our Clients & Markets team. This is a newly created role, and will support the Client Engagement Programme, the Client Listening Programme, and work alongside our BD Framework Manager to provide a structure and support for our framework clients.
Role Responsibility
- Assist in the implementation of the key elements of the client engagement and client listening programmes (OnePlace, client listening, client frameworks & reporting, BD & sales training, sales toolkits)
- Work closely with the BD Framework Manager to assist with maximising opportunities from specific framework panel appointments
- Work with Sector teams and Client engagement team to create a target list and action plan for identified organisations within each framework, including tracking in CRM database.
- Work closely with the Bid team to understand agreed tender promises for framework clients
- Review and track value added services, including training, secondments etc
- Produce weekly, monthly, quarterly and ad-hoc reports for clients, working with finance and MI teams to populate reports
- Engage with wider business services teams as needed including finance, MI, risk, HR, IT
- Work with Client listening team to track and facilitate client feedback
- Assist with the measurement and analysis of client & framework performance to inform decision making
- Share and assist in communicating best practice approaches across the team
The Ideal Candidate
- Have strong computer literacy, including Excel, Word & PowerPoint (essential), and ideally experience of CRM systems
- Be able to communicate clearly and confidently with people across all area of the business on the phone, in written communication and in person
- Have effective time management skills
- Have the ability to co-ordinate tasks and projects through prioritising work
- Demonstrate the ability to work as a part of a team and also work autonomously
- Have high levels of numeracy and analysis (highly competent in spreadsheet data manipulation)
About the Company
We are a leading international legal business with over 2,400 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Northern Ireland, Malaysia, Hong Kong, Brazil, Peru, Central America, Argentina, the USA, Australia and Germany.
We are known for our market-leading presence in sectors such as Insurance, Health and Real Estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for the majority of the top 30 insurance and financial services companies operating in the UK. We are the asset management lawyers for the UK’s largest shopping centres and act for 9 of the UK’s top 10 housebuilders.
We have an impressive legal pedigree, with 155 Chambers UK 2019 practice area and individual lawyer rankings, including 30 rankings at 'Band 1' level. In Legal 500 UK, 2018, the firm received top tier ranking for 32 of its practice areas and 59 practice areas in the top two tiers. In March 2018, we were named as one of Legal Week's Best Legal Advisors for the third year running, achieving category-leading satisfaction scores for our commercial approach, service delivery, quality of legal advice, communication & responsiveness and overall relationships.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
DAC Beachcroft is an equal opportunities employer and we welcome applications from every sector of the community. We also welcome direct applications. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
DAC Beachcroft