Claims Handler – Retail & Consumer - Newport
Please Note: The application deadline for this job has now passed.
Job Introduction
Who you’ll be working with
Our CIR Retail & Consumer teams are a lawyer led claims handling service working with a range of corporate and insurer clients. Our specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations. We are proud to act for household names and to work with major UK retailers. We are a team of over 60 working across two locations in Newport, South Wales and Leeds. We are committed to delivering a high quality claims handling service to our clients. We value team work, professionalism, and integrity.
Due to the recent success of the team we are looking to recruit a number of positions within our Retail & Consumer team on a full time permanent basis.
You do not have to have prior experience as a Claims Handler or a legal qualification in order to apply although great customer service skills are essential.
Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed. Given the size of the team and number of clients we work with, there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to a supervisor or managerial role.
What’s in it for you?
As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.
At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What you will do –
- Provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value and maintaining an awareness of the firm's strategies and plans
- Comply with internal and external service level agreements, including handling confidential information in line with the firm's data security protocols
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)
Who you are -
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills – The ability to organise their own caseloads, with the ability to work; thrive under pressure and to juggle competing demands on their time
- Analytical skills – The ability to critically look at factual evidence, identify issues and inconsistencies
- Commercial sense – The ability to know the principle or law but also to apply commerciality as to whether a defence is worth pursuing
- Interpersonal skills – The ability to work with a team, speak to customers on the telephone and a strong focus on providing a high level of customer service
- Resilience – The ability to stand their ground in telephone negotiations and to receive feedback
- Aptitude to learn – The ability to retain knowledge and implement new skills within their claims handling capabilities.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
About DAC Beachcroft
We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central America, the USA, Australia and Germany.
We are a broad-based commercial firm with a strong heritage in insurance, health and real estate. This is complemented by a fast-growing Business Advisory capability. We represent a wide range of clients, ranging from household names to government departments and NHS bodies. We act for all of the UK’s top-ten insurers, we are market leaders in the provision of strategic, commercial and regulatory advice to providers and commissioners in the health sector, and in real estate we advise all of the UK’s top-12 housebuilders.
We have an impressive legal pedigree, with 142 Chambers UK 2021 practice area and individual lawyer rankings. In Legal 500 UK 2021, the firm received a top tier ranking for 37 of its practice areas, and 58 DACB lawyers were singled out in the ‘Leading Individual' rankings.
Our successes have been recognised by the legal industry and the markets in which we operate. These accolades include two top prizes in the ‘Excellence in Business Development’ and ‘Excellence in Technology & Innovation’ categories of the 2020 Law Society Excellence Awards – the highest accolade for law firms in England & Wales. Our health sector team won the ‘Crisis Management Team of the Year’ award at the 2020 British Legal Awards for its support to the NHS at the onset of the COVID-19 pandemic, and our Cyber & Data Risk team received the ‘Business Development Innovation Award’ at the 2020 Legal Innovation Awards, as well as ‘Cyber Law Firm of the Year’ at the prestigious Insurance Insider Cyber Rankings Awards, for its market-leading suite of digital tools to help our clients prepare for and respond to cyber and data risk crises.
Our vision is to be leading business advisers, recognised for our insight and our outstanding commitment to clients, and for being the place where talented people want to work. For further details on our work and our culture, please visit www.dacbeachcroft.com.
What you need to know about applying
At DAC Beachcroft, we don’t just accept your differences we celebrate them. From bespoke solutions for our clients, to treating you like an individual. Our strength comes from your diverse ideas and bringing the whole you to work. So if you’re good at what you do, come as you are. We welcome direct applications and are happy to talk flexible working.
We also want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV. Your application will be dealt with in the strictest of confidence.
Note for Recruitment Agencies – the DAC Beachcroft recruitment team is responsible for managing all current vacancies through direct hiring and referrals wherever possible. We do work with recruitment agencies and where we require external support we will formally release those vacancies to the agencies on our Preferred Supplier List deemed best placed to assist us. Speculative CVs sent by any agency to any DAC Beachcroft employee without a specific request by the recruitment team will not be accepted and with no introduction fee applicable. Our recruitment team can be contacted at csgrecruitment@dacbeachcroft.com
DAC Beachcroft