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Claims Handler – Retail & Consumer - Newport

Job Introduction

Our CIR Retail & Consumer teams are a lawyer led claims handling service working with a range of corporate and insurer clients. Our specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations. We are proud to act for household names and to work with major UK retailers.  We are a team of over 60 working across two locations in Newport, South Wales and Leeds. We are committed to delivering a high quality claims handling service to our clients. We value team work, professionalism, and integrity.


Due to the recent success of the team we are looking to recruit a number of positions within our Retail & Consumer team on a full time permanent basis.


Why Join Our Team?


You do not have to have prior experience as a Claims Handler or a legal qualification in order to apply although great customer service skills are essential.


Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed.  Given the size of the team and number of clients we work with, there is a real opportunity for growth and development.  Progression can either be by technical development, building client relationships and/or progression to a supervisor or managerial role.


As well as offering high levels of flexibility and a great work life balance, we offer a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. We actively encourage colleagues to make use of our professional funding scheme to complete legal or business qualifications relevant to your role.


At DAC Beachcroft our Flex Forward policy means that we have relaxed core hours and colleagues are able to flex their hours across the day and week. For more information please review the following link -


There are regular in person and remote social events organised for colleagues at DAC Beachcroft , not to mention the opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities, including volunteering or becoming an ally for one of our inclusion and diversity or business network groups.


We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).  If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

Role Responsibility

To provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.


Successful candidates will:


  • Negotiate claims for liability and damages on pre litigation cases within authority limits
  • Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
  • Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
  • Ensure strategies reflect commercial reality of case value and maintaining an awareness of the firm's strategies and plans
  • Comply with internal and external service level agreements, including handling confidential information in line with the firm's data security protocols
  • To record timely and accurate management information
  • To hit their individual financial targets (which are set based upon work type, charging basis and experience)

The Ideal Candidate

  • IT skills - Be IT literate with a good working knowledge of Excel and Word
  • Prioritisation & Organisation skills – The ability to organise their own caseloads, with the ability to work; thrive under pressure and to juggle competing demands on their time
  • Analytical skills – The ability to critically look at factual evidence, identify issues and inconsistencies
  • Commercial sense – The ability to know the principle or law but also to apply commerciality as to whether a defence  is  worth pursuing
  • Interpersonal skills – The ability to work with a team, speak to  customers on the telephone and a strong focus on providing a high level of customer service
  • Resilience – The ability to stand their ground in telephone negotiations and to receive feedback
  • Aptitude to learn – The ability to retain knowledge and implement new skills within their claims handling capabilities.
  • Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

DAC Beachcroft


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